For the last day or so I was creating a Facebook banner app for Team Japspeed and all was well, had Baggsy testing it and some others, when we we were happy we posted the app on the main Team Japseed wall, people started using it and liked it and in less than 5 minutes it was removed by Facebook as being against there TOS, not happy as it really was not!
This is the email we got from Facebook -
Hi,
Great experiences on Platform allow users to build out their identity and share engaging, relevant content with friends. To ensure users continue to have a positive experience using apps and sites on Facebook, we run automated screens that monitor user feedback and disable apps receiving negative user feedback (including, but not limited to, feed story hides, app uninstalls, and reports).
Your app Team Japspeed Banners (ID #206462586******) has been disabled because our automated systems detected that your app is receiving negative user feedback. To help prevent this from happening in the future, we suggest you actively monitor user reports, volume of content published per user, and any spikes in share or install activity (real-time analytics available on Insights: http://www.facebook.com/insights/ ). You may also be in violation of our Facebook Principles and Policies: http://developers.facebook.com/policy/ .
If you think we have removed your app erroneously, please read about our appeals process and complete the form to appeal at http://www.facebook.com/help?faq=17553. We will work quickly to evaluate your case.
Thank you,
The Facebook Platform Team
We put in an appeal and got a reply, here it is -
Hi Rob,
Thanks for your inquiry. To help keep Platform policies simple while delivering great Platform experiences to users, our automated systems remove apps providing poor user experiences. Our systems use a variety of signals to assess user experience, such as user feedback on an app’s communications (Stream stories, etc.) and on the app itself.
We’ve checked out the circumstances of your app’s removal, and we found that your app received strong negative feedback from users and their friends. Here are some types of feedback that our systems look for when users interact with apps: removing content generated by your app from the News Feed, labeling content by your app as ‘spam’, uninstalling or blocking your app, and not granting extended permissions requested by your app. These signals denote a poor user experience and amount to a violation of our Facebook Platform Principles, which is why your app was removed. Your app also violated policy by pre-filling photo captions with promotional text that the user did not manually generate themselves.
Accordingly, we will not be able to restore your app. However, if you’d like to launch a new version of your app with a new app ID and canvas URL, please first make adjustments to ensure you’re providing a good user experience and meeting our policies. You can monitor your app’s user feedback here: http://www.facebook.com/insights. Unfortunately we cannot provide you with your original canvas URL.
Here are a few helpful resources:
Facebook Platform Policies: http://developers.facebook.com/policy
Pre-Launch Checklist: https://developers.facebook.com/docs/guides/policy/policy_checklist/
Examples and Explanations: http://developers.facebook.com/docs/guides/policy/examples_and_explanations
Promotion Guidelines: http://www.facebook.com/promotions_guidelines.php
Thanks,
Facebook
Facebook totally made false claims on users reporting the app as spam etc yet let the actual spam banner apps use the site, where is the justice in this lol?? oh well bigger plans for the next app
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